You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order or (2) cancellation due to reasons not attributable to Tring, that is, in the event you provide incorrect particulars, contact number, delivery address, etc., or that you were unresponsive, not reachable, or unavailable for fulfillment of the services offered to you, shall amount to a breach of your unconditional and irrevocable authorization in favor of Tring to place that order against the Restaurant Partners/Stores on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize Tring to deduct or collect the amount payable as liquidated damages through such means as Tring may determine in its discretion, including, without limitation, by deducting such amount from any payment made towards your next Order.
There may be cases where Tring is either unable to accept your order or cancels the order due to reasons including, without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to Tring, Restaurant Partner/Store, or Delivery Partner. In such cases, Tring shall not charge a cancellation charge from you. If the order is canceled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
No replacement/refund/or any other resolution will be provided without the Restaurant Partner’s/Store(s)’ permission.
Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner/Store on a best-efforts basis.
All refunds shall be processed in the same manner as they are received unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks' policies.
Tring won't cancel an order without permission from the restaurant or store involved.
Once an order has been accepted by the restaurant or store involved, customers cannot cancel the order.
